Alexa AWS October 20 Outage

Incident Report for Sonos

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 16:17 UTC

Monitoring

Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos

Posted Nov 14, 2025 - 16:36 UTC

This incident affected: Alexa Voice Control.