Alexa Voice Control: unable to add Alexa account

Incident Report for Sonos

Resolved

This incident has been resolved.
Posted Feb 01, 2026 - 17:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 01, 2026 - 15:44 UTC

Identified

We are currently investigating an issue with not being able to add an Alexa Voice account to Sonos. We will update this page when this issue is resolved.
Posted Jan 31, 2026 - 18:22 UTC
This incident affected: Alexa Voice Control.