Spotify playback failures

Incident Report for Sonos

Resolved

This incident has been resolved.
Posted May 07, 2020 - 21:21 UTC

Monitoring

A fix has been implemented by Spotify and we are monitoring the results.
Posted May 07, 2020 - 20:06 UTC

Update

As we continue to work with Spotify to resolve playback issues, affected users can stream from Apple devices via Airplay from the native Spotify app to any Airplay enabled Sonos speaker.
Posted May 07, 2020 - 15:02 UTC

Update

We are continuing to work with Spotify on a fix for this issue.
Posted May 07, 2020 - 05:55 UTC

Identified

The Spotify service is experiencing issues on Sonos as well as the Spotify mobile app. We are working with Spotify to restore service and will update this page when we have more information.
Posted May 06, 2020 - 23:52 UTC
This incident affected: Spotify and Spotify Direct Control.